Terms and Conditions

2. Mugs4u.com’s Contact Details
2.1  Mugs4u.com is a trading style of Laserpack Cartons & Cases Ltd, a company registered in England and Wales under Company Number 03304770. The registered office is Leofric House, Stad Cae Ysgawen, Brynteg, Anglesey, LL78 8JP. Our trading address is Unit 39, Gaerwen Industrial Estate, Gaerwen, Anglesey, LL60 6HR. All correspondence should be addressed to the trading address.

2.2  If you have any complaints about our service or any goods or service you purchase from us please contact customerservices@mugs4u.com or write to Customer Services at the address above.

2.3  When you visit this site or send emails to us you are communicating with us electronically. We will communicate with you by email or by posting notices on the site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

3. Purchasing From Mugs4u.com
3.1  The personal details you provide must be complete and correct. Please refer to the Mugs4u.com privacy policy [available on request] for an explanation as to how your terms and conditions will be used.

3.2  By submitting your order you are offering to buy the goods at the price set out in the order and allowing us to use your personal details for the purposes of supplying goods, including passing your details on to couriers and other subcontractors as required for the effective fulfilment of your order.

3.3  By submitting images and/or logos to us you acknowledge that you have the right to reproduce them and you agree to personally indemnify mugs4u.com against any claim brought under copyright laws or any claim for infringement of Intellectual Property Rights.

3.4  Unless you advise us to the contrary at the time of order, by submitting images to us you are agreeing to our holding copies of the images on our server for a period of 90 days from receipt of your order. In the case of a company or corporation, we will archive and store artwork and layouts against the possibility of re-orders unless specifically requested not to do so.

3.5  We are not obliged to supply the goods to you until we have confirmed that we have both accepted your order and that it has been shipped. No contract will exist between you and mugs4u.com until we have dispatched the goods.

3.6  All goods remain the property of mugs4u.com until we receive payment in full.

3.7  If you discover you have made a mistake with your order please contact sales@mugs4u.com immediately. Please do this before we confirm your order: we are unable to rectify mistakes after this time.

4. Pricing, Payment and Taxes
4.1  We check our prices regularly. However, if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed. If you confirm that you do wish to proceed then please remember that we will remain under no obligation to supply the goods until we have confirmed that we both have accepted your order and that it has been shipped. No contract will exist until we have confirmed this.

4.2  All payments must be made in UK Sterling (GBP) and must be made at the time of placing the order by credit or debit card or by PayPal. Please see the payment processing section for details of what cards we accept. If we are unable to accept your order then we shall, at our option, either not debit your credit or debit card or refund any money paid by you in respect of that order.

4.3  All prices shown on the website include VAT at the prevailing rate. The amount of VAT charged will be itemised at the checkout stage of the transaction.

4.4  When you order items for delivery outside the UK the order may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Such additional charges for customs clearance or otherwise must be borne by you. Customs duties vary from country to country. For further information please contact your local customs office.

5. Availability and Delivery
5.1  Availability details are provided for each item on the relevant webpage. These details are checked regularly but may not always be current at the time of ordering. If we find the availability of an item has changed when we receive your order we will inform you by email of any items within your order that are unavailable.

5.2  We aim to deliver goods to you within the time indicated by us in our acceptance but we cannot give an exact delivery date. If we have not delivered the goods within 30 days of the date given in our acceptance then you may cancel the contract and we will refund any money paid by you.

6.  Damaged or Defective Goods
We warrant that the goods that you order from our website will be delivered in good condition and will be free of defects. It is your responsibility to inspect the goods for defects and damage as soon as you receive them; if you find a defect or damage you must tell us immediately upon receipt. We will not entertain claims for damages where the claim is not made within 24 hours of receipt of the goods.

8. Other Information of Which You Need To Be Aware
8.1  We may not necessarily keep a copy of these Terms and Conditions and your order. We advise you to print a copy of them for your information in the future.

8.2  We reserve the right to amend our website, policies, and these terms and conditions at any time. Save where any change to any policy, or, these terms and conditions is required to be made by law (in which case it may apply to previous orders), you will be subject to the policies and terms and conditions in force at the time you order goods from us. If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

8.3  We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

8.4  Our responsibility to you for any losses suffered as a result of a breach by us of these conditions in relation to an order placed will be limited to the amount already paid by you for the order in question.

8.5  English law shall govern any contract between us. All dealings, correspondence and contact between us shall be made or conducted in the English language.